FAQ's

WHERE DO YOU DELIVER TO AND WHAT DOES IT COST?

Delivery is available anywhere in South Africa at a flat rate of R79. 
Free shipping on orders more than R800.

HOW LONG DOES DELIVERY TAKE?

Your parcel will be delivered in 2-6 business days from order (excluding day of order), depending on your location and time of order.


HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a confirmation email with a tracking number and the name of the courier used for your delivery.


THERE WAS A MISTAKE WITH MY ORDER? MY ORDER ARRIVED DAMAGED, WHAT DO I DO?

Please email us at info@thecreated.co.za with a photograph and description of the problem within 14 days of arrival.

We will replace the product as soon as possible.

CAN I EXCHANGE JEWELLERY?

We will exchange incorrect ring sizes as long as the ring is unworn and returned in original packaging. Customer has to pay the two-way delivery cost (R79 one way) for the exchange. Due to hygiene considerations, we do not accept exchanges on earrings.

HOW DO I KNOW MY RING SIZE?

Check out our Ring Size Guide here. The best way to confirm your CORRECT ring size, is to have your finger measured by a JEWELLER.